Returns & Exchanges

🔄 Website Purchases – Exchange Policy

At GlamorDraama, we blend glamour with drama to create custom, made-to-order statement pieces that inspire confidence and elegance. As each piece is handcrafted exclusively for you, we offer a clear and customer-friendly exchange process to ensure your satisfaction.

💬 Exchange in 3 Easy Steps

Step 1: Contact Us
Reach out to our Customer Experience Team within 72 hours of delivery:

✉️ Email: support@glamordraama.com

📱 WhatsApp: +91 99670 00785

📸 Instagram DM: @glamordraama

Step 2: Pickup & Inspection

Once your request is acknowledged and approved, we’ll schedule a pickup through our logistics partner.

The item will undergo a quality and hygiene check upon arrival at our facility.

You will be notified once the inspection is complete.

Step 3: Exchange or Credit Note

If approved, we’ll ship the replacement item to your address (subject to availability).

If the requested item is out of stock, we’ll issue a credit note, valid for 3 months.

📌 Terms & Conditions

🧵 Made-to-Order Policy

All products are custom-crafted per order, so we do not offer returns. Exchanges are available under specific conditions only.

💳 Prepaid Orders Only

We currently support prepaid orders only. No Cash on Delivery (COD). Orders are processed post full payment confirmation.

⏳ Exchange Timeline

Requests must be raised within 72 hours of delivery. Requests beyond this window will not be accepted.

✅ Exchange Eligibility

To qualify for an exchange:

Item must be unworn, unwashed, unused, and with tags intact

Must be returned in original packaging

A valid unboxing video is mandatory

🧼 Hygiene & Damage Check

Items that are damaged, stained, altered, or fail our hygiene checks will be returned to the customer and deemed ineligible for exchange.

🚚 Shipping Charges

Exchange shipping costs (pickup + delivery) are borne by the customer.

We provide a ₹100 credit toward your courier cost. Any excess amount is the customer’s responsibility.

💳 Credit Notes

If your preferred exchange item is unavailable, a credit note will be issued, valid for 3 months.

🎁 Gifted Items

If the item was a gift, the original order ID or invoice is required to process an exchange.

🛍️ Sale & Discounted Items

Items purchased during sales, offers, or with discount codes are considered final sale and not eligible for exchange or return.

🚫 Bodysuits & Intimates

Due to hygiene reasons, bodysuits and intimate wear are not eligible for exchange under any circumstances.

⏱️ Exchange Processing Time

Approved exchanges will be processed within 7–10 business days, including pickup, inspection, and dispatch.

🔧 Damaged/Defective Products

If your item arrives damaged:

If approved, the item will be picked up, inspected, and either replaced or refunded via credit note

For genuine defects, a full refund or store credit may be issued at our discretion

📦 Delivery Confirmation

We rely on Shiprocket delivery records as final proof of delivery. Disputes must be raised within 24 hours of delivery confirmation.

💸 Price Differences in Exchange

If the exchange item is of higher value, the difference must be paid by the customer

If it’s of lower value, the balance can be adjusted via a credit note (no cash refunds)

🚫 Right to Refuse

GlamorDraama reserves the right to decline exchanges or refunds if the item fails quality checks or if the request is deemed invalid. All decisions by GlamorDraama’s management are final.